Return & Refund Policy -

RETURN & REFUND POLICY

LOUMEA™ – SHOPILEX TRADE LTD

71-75 Shelton Street,
Covent Garden, London,
WC2H 9JQ –
United Kingdom
contact@loumea.store
📞 +44 7577 347784
🌐 https://loumea.store

1. Our Commitment

At LOUMEA™, customer satisfaction is our priority. We carefully select and inspect our products to ensure quality and reliability.

If you experience any issue with your order, we are here to help.

2. Returns & Refunds

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused
The item must be in its original packaging
Proof of purchase is required.

Please contact our support team before returning any item.

📧 contact@loumea.store
⚠️ Returns sent without prior approval will not be accepted.

3. Eligible Cases for Refund or Replacement

A refund or replacement may be granted in the following situations:

The product was received damaged or defective
The product received is incorrect
The product significantly differs from its description
The product must:
Be unused
Be in its original condition and packaging
Be supported with photo or video evidence
We may request visual proof before approving any refund.

4. Non-Eligible Cases

Refunds will not be granted in the following cases:

Change of mind after delivery
Incorrect use or damage caused by the customer
Minor variations in color or appearance due to screen settings
Delays caused by carriers, customs, or high-demand periods
Promotional or discounted items (unless defective)

5. Return Procedure

Provide your order number and supporting evidence
Wait for written approval and return instructions
Ship the product back (if required)

Return shipping costs may be the responsibility of the customer unless the product is defective or incorrect.

Refunds Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and the amount will automatically be credited to your original payment method.

Processing time: 5–10 business days after approval
Your bank may require additional processing time
We do not charge restocking fees.

PayPal Refunds

If your payment was made via PayPal, refunds will be issued directly to your PayPal account according to PayPal’s refund policy.

7. Delivery Timeframes

Estimated delivery times:

7–14 business days, depending on destination.
During peak seasons or due to customs procedures, slight delays may occur.
Shipping delays alone do not automatically qualify for a refund unless the order is confirmed lost by the carrier.

8. Chargeback Prevention Notice

Before opening a dispute with your bank or payment provider, please contact us first. We are committed to resolving any issue quickly and fairly. Unjustified chargebacks may result in order blocking and account restrictions.

Non-Returnable Items

For hygiene and safety reasons, certain beauty products that have been opened or used may not be eligible for return.

9. Damaged or Lost Packages

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging.

We will gladly send a replacement or issue a refund.

10. Contact Us

For any return or refund request, please contact us:

📞 +44 7577 347784

contact@loumea.store