FAQs

In most cases, delivery takes around 5 to 10 business days, depending on your country and seasonal demand.

Yes. You will receive a tracking number as soon as your order is shipped.

Yes, LOUMEA ships to the United States, the United Kingdom and Australia. Delivery times may vary slightly by region.

Yes—if your order hasn’t been shipped yet. Please contact our support team as soon as possible.

Contact support with your order email/number. We’ll check the tracking and find a solution quickly.

We accept credit/debit cards via Stripe and Google Pay (where available).

Yes. Payments are encrypted and processed through secure providers (Stripe).

No. Your payment details are processed directly by our secure payment provider.

Yes—straight, wavy, curly, thick or fine hair. For best results, work in small sections.

Fine hair: 150–180°C • Normal hair: 170–200°C • Thick hair: 190–230°C. Increase gradually.

No. Use on dry hair (or very slightly damp after blow-drying) to avoid damaging the hair fiber.

Yes. For maximum hold: curl, let it cool, then lightly set with hairspray.

Yes—highly recommended to protect your hair and improve shine.

Not if your hair is well detangled and you use an appropriate temperature.

Yes. It automatically wraps the strand to create consistent curls with minimal effort.

Most users can style their full head in 8–15 minutes, depending on hair length and thickness.

Yes, because the heat is controlled and the curl time is consistent. Using heat protectant is still recommended.

Sinks, tiles, shower glass, stovetops, grout, and many other surfaces—perfect for deep cleaning with less effort.

Use the appropriate brush head and avoid strong pressure on delicate surfaces. Always test on a small area first.

Rinse with warm water after use and let them air-dry. Replace heads when worn out for best performance.

AROMAGO is a portable fragrance atomizer designed to keep your scent with you—fresh, light and leak-free in your bag.

Simply refill from your perfume bottle (depending on your model). It’s quick and clean—no waste, no mess.

AROMAGO is designed to be travel-friendly with a secure seal to help prevent leaks.

DERMABLUSH™ is a daily essential 3-in-1 tinted skin balm designed to enhance your complexion while staying gentle on the skin.

Yes. It’s made for everyday use with a comfortable texture. If you have highly reactive skin, we recommend patch-testing first.

Apply a small amount with clean fingers or a sponge, then blend evenly. Layer for more coverage.

It helps reduce impurities and can improve comfort for hair and skin while increasing water pressure for a better shower experience.

Yes. It installs in minutes and fits most standard shower hoses—no tools required in most cases.

It depends on your local water quality and usage. As a general rule, replace the filter every 2–3 months for best results.

Yes. You have 14 days after delivery to request a return (subject to return conditions).

It depends on the reason. If the item is defective, we’ll work with you to resolve it quickly.

Yes. If you have any issue, please contact support and we’ll help you.

Via our contact form or support email. We typically reply within 24–48 hours.