FAQs

In most cases, delivery takes around 5 to 10 business days, depending on your location and seasonal demand.

Yes. As soon as your order is shipped, you will receive a tracking number so you can follow your package in real time.

Yes. LOUMEA ships to Australia, the United Kingdom and the United States. Delivery times may vary slightly by region.

Yes, as long as your order has not been processed or shipped yet. Please contact us as soon as possible after placing your order.

Please contact our support team with your order email or order number. We will check the tracking details and help you quickly.

We accept PayPal, credit/debit cards, and other express checkout options depending on your country and device availability.

Yes. All payments are processed through secure and encrypted providers such as PayPal and Stripe.

No. Your payment information is handled directly by our secure payment providers and is not stored on our website.

Yes. The Automatic Curler is designed to make curling simple and fast, even for beginners. It helps create more even curls with less effort.

Yes. It can be used on most hair types, including fine, normal and thick hair. For best results, use on dry and well-detangled hair.

Most users can style their hair in around 8 to 15 minutes, depending on the length and thickness of their hair.

Yes. We strongly recommend using a heat protectant before styling to help protect the hair and improve shine.

It is designed to help hydrate the skin overnight, improve softness, and leave the skin looking smoother, firmer and more refreshed by morning.

Apply the mask to clean skin in the evening and leave it on as directed. Use it as part of your nighttime skincare routine for best results.

The mask is suitable for most skin types. If you have very sensitive or reactive skin, we recommend doing a patch test before full use.

Usage depends on your skincare routine and needs. Many customers use it several times per week for visible hydration and glow.

They are designed to help reduce the appearance of puffiness, dark circles and signs of tiredness around the under-eye area.

Apply them under clean, dry eyes and leave them on for the recommended time. Gently remove and pat the remaining serum into the skin.

Yes. Many customers use them before makeup to help refresh and smooth the under-eye area.

They can be used regularly depending on your needs. They are perfect before events, after long days, or whenever your eye area needs a refreshing boost.

The Premium Beauty Bundle includes 1 Automatic Curler Iron LOUMEA, 1 Collagen Eye Patches product, and your selected Collagen Overnight Mask quantity.

Yes. Depending on the bundle version, you can choose from different mask quantity options such as 5 pieces, 20 pieces or 30 pieces.

Yes. The bundle is designed as a special value offer to help you save more compared to purchasing the products separately.

In some cases, items may be shipped separately depending on stock location and logistics. If that happens, tracking will still be provided.

It is designed to help remove excess oil, blackheads and impurities while supporting a cleaner and smoother-looking skin surface.

It can be used on most skin types, but if you have sensitive skin, start gently and avoid overusing the device. A patch test is always recommended.

Most users use it occasionally as part of their skincare routine. Avoid excessive use to prevent irritation.

For best results, use it on clean skin following the recommended instructions, ideally after helping the pores soften with warm water or steam.

The Heatless Curl Set helps shape curls without using direct heat. You wrap sections of hair around the set and leave it in place for several hours or overnight.

Yes. It works best on slightly damp or pre-styled hair and can be used on many hair types, depending on hair texture and hold.

Yes. It is designed to be a more comfortable alternative to heat styling and is often used overnight for next-morning curls.

Not necessarily, but a light styling product or hairspray can help improve hold depending on your hair type.

The ICE Face Roller is designed to help reduce the appearance of puffiness, refresh tired-looking skin, and support a more awake, toned-looking complexion.

Many customers use it in the morning, after skincare, or whenever their skin feels tired, puffy or in need of a cooling refresh.

Yes. Keeping it cool can enhance the refreshing effect and make the roller even more soothing during use.

Yes. Many users like to use it over serums or after masks to help refresh the skin and enhance their skincare ritual.

It is a beauty essential designed to add a fresh, natural-looking touch of color to the lips and cheeks for an effortless everyday glow.

Yes. Its smooth texture makes it easy to apply and blend with fingers or a makeup sponge for a soft finish.

Yes. It is designed as a versatile beauty product that can be used to add color to both lips and cheeks.

Yes. It is made for quick and easy daily makeup routines and is ideal for a natural, fresh look.

The LED Light Face Mask is designed to support a smoother-looking complexion, improve the appearance of uneven skin texture, and help promote a more radiant skin look.

Yes. It is designed for convenient at-home use. Always follow the usage instructions carefully and avoid overuse.

It depends on your routine and skin goals. Many users incorporate it into their skincare routine several times a week for consistent results.

Yes. It can be used as part of your skincare routine. Make sure your skin is clean before use and follow the product instructions.

Yes. You can request a return within the period stated in our Return & Refund Policy, provided the return conditions are met.

It depends on the reason for the return. If the item is defective or there is a problem with the order, we will work with you to find the right solution.

Yes. We stand behind our products and offer customer support if you experience any issue with your order.

You can contact us through our contact page or by email. We usually reply within 24 to 48 hours.