Return & Refund Policy -

RETURN & REFUND POLICY

LOUMEA™ – SHOPILEX TRADE LTD

71-75 Shelton Street,
Covent Garden, London,
WC2H 9JQ –
United Kingdom
contact@loumea.store
📞 +44 7577 347784
🌐 https://loumea.store

1. Our Commitment

At LOUMEA™, customer satisfaction is our priority. We carefully select and inspect our products to ensure quality and reliability.

If you experience any issue with your order, we are here to help.

2. Returns & Refunds

You have 14 days from the date of delivery to request a return or refund, subject to the conditions below.

To initiate a return, you must contact us first at:

📧 contact@loumea.store
⚠️ Returns sent without prior approval will not be accepted.

3. Eligible Cases for Refund or Replacement

A refund or replacement may be granted in the following situations:

The product was received damaged or defective
The product received is incorrect
The product significantly differs from its description
The product must:
Be unused
Be in its original condition and packaging
Be supported with photo or video evidence
We may request visual proof before approving any refund.

4. Non-Eligible Cases

Refunds will not be granted in the following cases:

Change of mind after delivery
Incorrect use or damage caused by the customer
Minor variations in color or appearance due to screen settings
Delays caused by carriers, customs, or high-demand periods
Promotional or discounted items (unless defective)

5. Return Procedure

Provide your order number and supporting evidence
Wait for written approval and return instructions
Ship the product back (if required)

Return shipping costs may be the responsibility of the customer unless the product is defective or incorrect.

6. Refund Processing

Once your return is approved:

Refunds are issued to the original payment method
Processing time: 5–10 business days after approval
Your bank may require additional processing time
We do not charge restocking fees.

7. Delivery Timeframes

Estimated delivery times:

7–14 business days, depending on destination.
During peak seasons or due to customs procedures, slight delays may occur.
Shipping delays alone do not automatically qualify for a refund unless the order is confirmed lost by the carrier.

8. Chargeback Prevention Notice

Before opening a dispute with your bank or payment provider, please contact us first. We are committed to resolving any issue quickly and fairly. Unjustified chargebacks may result in order blocking and account restrictions.

9. Damaged or Lost Packages

If your package is confirmed lost by the carrier:

We will reship the product
or
Offer a refund

If tracking shows “Delivered”, customers must verify with local postal services before filing a claim.

10. Contact Us

For any refund or return request:

📞 +44 7577 347784

contact@loumea.store